Kuehne + Nagel Customer Service & Sales Jobs in Nairobi, Operations Manager, Mombasa

KUEHNE + NAGEL Ltd is one of the world’s leading logistics group with about 61,500 employees stationed at over 900 locations in over 100 countries worldwide and are skilled in all forms of global transport by sea, air, overland and in providing high quality integrated logistics services. Kuehne + Nagel is headquartered in Schindellegi, Switzerland.
Kuehne + Nagel seeks to recruit qualified candidates to fill the following positions in our Sales and Sea freight Departments.

Customer Service, Airfreight, Nairobi:

Requirements

• Diploma in Sales and Marketing/Public Relations
• 3 years experience in Customer Service in the Freight and Logistics industry
• Excellent communication skills and team player
• Analytical skills with ability to pay attention to detail
• Computer literate with proficiency in Microsoft Office Suites

Duties and Responsibilities

• Responding to current and new clients’ queries and planning for Sales Executive’s meeting with clients.
• Preparation of periodic sales and customer service reports and submission of the same to the Head of Sales.
• In charge of clients documentation including filing and retrieval.
• Maintain relevant records and statistics on customer database.
• Prepare clearing and forwarding instructions.
• Sending airfreight instructions to the relevant Kuehne + Nagel stations.
• In liaison with the Manager, Airfreight Imports and Head of sales, prepare rate proposals for both existing and new clients.
• Assisting in other areas within the Sales Department.
• Ensure all clients complaints and queries are settled and responded promptly and efficiently.

Customer Service, Sea freight, Nairobi:

Requirements

• Diploma in Sales and Marketing/Public Relations
• 3 years experience in Customer Service in the Freight and Logistics industry
• Excellent communication skills and team player
• Analytical skills with ability to pay attention to detail
• Computer literate with proficiency in Microsoft Office Suites

Duties and Responsibilities

• Responding to current and new clients’ queries and planning for Sales Executive’s meeting with clients.
• Preparation of periodic sales and customer service reports and submission of the same to the Head of Sales.
• In charge of clients documentation including filing and retrieval.
• Maintain relevant records and statistics on customer database.
• Prepare clearing and forwarding instructions.
• Sending Sea freight instructions to the relevant Kuehne + Nagel stations.
• In liaison with the Head of Sales prepare rate proposals for both existing and new clients.
• Assisting in other areas within the Sales Department.
• Ensure all clients complaints and queries are settled and responded promptly and efficiently.

Sales Support, Nairobi

Requirements

• At least a Diploma in Sales and Marketing or Clearing and Forwarding from a reputable institution.
• At least 2 years serving in the capacity of Customer Service or Front Office
• Excellent communication skills and team player
• Analytical skills with ability to pay attention to detail
• Computer literate with proficiency in Microsoft Office Suites

Duties and Responsibilities

• Prepare periodic reports and submitting the same to the Head of Sales.
• Taking minutes in all departmental meetings and filing of the same
• Maintain relevant records and statistics on turnover, trading and non-trading clients etc.
• Produce clearing and forwarding instructions with
• Produce Air and Sea Instructions
• Prepare rate proposals as per product with the Sales Executive
• Prepare proposals for new clients
• Assisting Customer Service staff in preparing freight estimates.
• Co-coordinating departmental events as and when required in conjunction with Head of Sales.
• Carrying out any other departmental administrative duties as agreed with Head of Sales.

Operations Manager, Mombasa:

Requirements

• A Bachelors degree in Business Management/Administration with a postgraduate Diploma in Shipping, Warehousing or Maritime related studies.
• Should have knowledge in Accounts with reasonable past working experience.
• Demonstrate strong ability to co-ordinate and prioritize urgent tasks and workloads.
• Be at least 27 years with 2 years experience in a busy working environment.
• Should be a team player with good interpersonal relations and ability to fit quickly in a group.
• Must be Computer Literate with proficiency in MS Office packages.
• Must possess good people’s skills, team leadership and problem solving skills.
• Must be capable of establishing strong rapport with stakeholders.

Duties and Responsibilities

• Follow up on Documentation processes, ensuring port release, intervene with stakeholders and issue regular updates.
• Discharge supervisory roles in preparation of financial reports and raising invoices to clients for completed tasks.
• Ensure compliance to work instructions, to conduct and chair operations meetings, setting daily and weekly targets for staff in all sections and monitoring operational performance and strengthening areas of weakness.
• Generate relevant management Reports for budgeting, sales and customer support.
• Follow up on seamless flow of port shipment releases, loadings and other updates on the current shipments to ensure targets are met and exceeded.
• Ensure all clients complaints and queries are settled and responded promptly and efficiently
• Formulate standard operating procedures and review of processes and generate regular status Report as per client’s need.
• Ensuring effective FS -Ciel closing of completed tasks and monitoring of costs
  

An application cover letter together with a detailed CV including 3 names of referees, their telephone numbers, email and postal address should be forwarded to the
Human Resource Manager,
Kuehne + Nagel,
P.O. Box 69979 - 00400
NAIROBI
by Wednesday 8th February 2012.
Only shortlisted applicants will be contacted.