Kenya Wildlife Service (KWS) Deputy Director Strategy & Change, Head of Administration and Helicopter Pilot Job Vacancies

Kenya Wildlife Service (KWS) is a State Corporation whose responsibility is to manage and conserve wildlife in Kenya. Arising out of the structure review in line with the new Strategic Plan, the Service seeks to recruit dynamic, innovative and experienced individuals to fill the following established and vacant positions at its Headquarters.

1. Deputy Director, Human Capital – JG “2”one (1) Post
Reporting to the Director, the successful candidate will have overall responsibility for the management of the Human Capital function. The key objective will be to steer the formulation and implementation of the Service Human Capital strategies, policies and procedures to ensure efficient and effective acquisition, placement, development and retention of the required Human Capital capacity.

Duties and Responsibilities:

• Formulating and reviewing Human Capital policies and ensuring efficient implementation;
• Advising Management on HC issues;
• Forecasting the manpower and skills needs;
• Coordinating performance management strategies
• Managing staff welfare schemes including staff counseling;
• Managing reward strategies
• Guiding management and line management on all Human Capital matters
• Coordinating effective implementation of employee wellness programmes in consultation with relevant Government agencies and Partners.

Job Requirements

• Master’s Degree with a specialization in Human Resources Management.
• CPS (K) and a certificate in workplace counseling is an added advantage
• Excellent knowledge of Balanced Scorecard performance management tool
• At least (8) years in HR Management, (5) of which should be at Senior Management level in a comparable organization.
• Demonstrated track record in developing and implementing Human Capital strategies as well as initiating and implementing HR reforms
• Team player with excellent managerial, organization, negotiation, communication and interpersonal skills.
• Proven ability in motivating and leading successful teams.
• Strong ICT skills.
• Good knowledge of the Kenya labour laws.

2. Head of Customer Service – JG “3b”one (1) Post

Reporting to the Deputy Director Strategy & Change, the overall responsibility will be to ensure retention of customers by supervising a service team that ensures efficient responses to our customers and effective execution of the service resolutions.

Duties and Responsibilities:

• Ensure consistency in the appropriate and effective use of service recovery methods by setting the customer relations standards.
• Monitor overall effectiveness of Customer Relations response to and retention of customers.
• Acknowledge online and offline customer complaints, compliments or suggestions (opportunities to improve) to assure customers and indicate cause of action.
• Ensure motivation, coaching & training of service teams.
• Develop a customer database for purposes of rolling out Customer Relationship Management program.
• Manage service and process improvement projects.
• Supervise and implement recommendations from customer satisfaction feedback system.
• Work with all park management teams to significantly raise service standards.

Job Requirements

• Business related degree with a bias on relationship management
• 3 years practical experience in managing a service team in a busy service environment.
• Proven customer related training.
• IT proficiency

3. Senior Scientist Ecological Monitoring – JG “4”one (1) Post

Reporting to the Head of Ecological Monitoring, the overall responsibility will be to implement ecological monitoring programmes as per the approved policies.

Duties and Responsibilities

• Implementing KWS ecological monitoring programmes
• Ensure projects and departmental resources are properly utilized and accounted and reporting timely and of a high technical standard.
• Develop and maintain linkages with relevant local and external researchers, institutions and other stakeholders involved in Kenya’s biodiversity monitoring programs, and take overall responsibility for proper use & management of departmental resources.

Job Requirements

• Masters degree in Natural Resource Management or its equivalent
• At least five (5) publications
• 3 years working experience
• IT Skills

4. Marketing Manager – JG “4”one (1) Post

Reporting to the Head of Marketing and Business Development, the overall responsibility will be planning, designing, co-ordinating KWS marketing and business activities and production of publicity materials on various products to the target markets.

Duties and Responsibilities

• Develop and formulate and review Marketing Policies & strategies.
• To ensure effective management of all outside agencies and suppliers relevant to the marketing function.
• Liaise with various tourism managers to develop written briefs to outside suppliers (e.g. designers, copy, writers, reproduction houses, printers, advertising agencies editors etc.
• Develop and execute marketing materials covering all aspects of the organization including parks, facilities offered, etc, for the benefit of the organization. This involves creating, writing, publishing and distributing marketing materials
• Develop specifications for work which facilitates creativity, but which ensures cost effectiveness.
• Develop promotional campaigns to encourage tourists to visit terrestrial parks.
• Identify and create a range of marketing and information materials/publications e.g. brochures, maps, guidebooks etc. for profitable sale to tourists
• Sourcing and managing slides, photos and images for use in KWS information materials and publications
• Create and design branding identity for products and services.
• Manage marketing and publicity requirements for products and services.

Job Requirements

• Bachelor’s degree in Business Administration/ Marketing or equivalent from a recognized university.
• Diploma in Marketing
• At least 5 years experience in a similar organization.
• Demonstrated track record in developing and implementing Marketing Strategies.
• Team player with excellent managerial, organization and interpersonal skills.
• Attributes of design and advertising, Communication, report writing, problem solving and negotiation skills are a must.
• Should be a member of a relevant professional body.
• Strong ICT skills.

5. Helicopter Pilot – JG”5” – Two (2) Posts

Reporting to the Chief Pilot the overall responsibility for the successful candidate will be to undertake aerial surveillance for effective provision of wildlife management services.

Duties and Responsibilities

• Flying KWS helicopters with clients and staff.
• Participating in security operations.
• Participating in aerial wildlife management activities –darting of animals & census.
• Any other duty assigned by the chief pilot.

Job Requirements

• Must be a Kenyan citizen.
• Must be in possession of Commercial Helicopter Flying License (CPL) or above.
• Minimum 1000 hours Gas Turbine helicopters.
• Minimum of 100 hours in Bell helicopters.
• Must be ready to cope with off base field operations.
• Must be ready to undertake a mandatory paramilitary conversion course if not an ex-uniformed officer.
• Additional advantages if;
• Rated in both 206 and 407 models
• Training in Air Operations safety
• Basic degree will be an added advantage

Interested and suitably qualified individuals should forward their applications enclosing copies of their academic and professional certificates, detailed CV indicating work experience, current remuneration and employer, daytime telephone contact – both office and mobile, names, addresses and email of three referees, to reach the undersigned not later than 29th February 2012. Only shortlisted candidates will be contacted.

Director
Kenya Wildlife Service
P. O. Box 40241 - 00100
Nairobi